DbSuite

Support

Get help with DbMonitor or DbCollector

Support looks different across DbSuite — free community support, paid SLA-backed support, and direct commercial support each have their own path.

Open source · GPL-3.0

DbMonitor

DbMonitor is a community-supported open source project maintained by a single developer. GitHub Issues is the primary support channel for:

  • Bug reports
  • Feature requests
  • Configuration and deployment questions
  • Documentation corrections

Please search existing issues before opening a new one. There are no guaranteed response times, but issues are reviewed regularly.

Open an issue Contributing guidelines
Paid tier

Enterprise Support

Running DbMonitor in production and need more than best-effort community response? Enterprise Support adds a guaranteed SLA on top of the free open-source project.

  • Guaranteed response-time SLA (not best-effort)
  • Priority triage and bug fixes
  • Direct line to the maintainer — no ticket queue
  • Deployment, upgrade, and Kerberos/AG configuration guidance

Pricing is being finalized — get in touch to discuss your environment and what an SLA should look like for your team.

Contact for pricing
Commercial add-on

DbCollector

DbCollector is a proprietary compliance audit platform available as a commercial add-on to DbMonitor. It is not open source and is not available on GitHub.

For pricing and licensing inquiries, or for support if you're already a customer:

james@jrcsnet.com

Commercial customers receive direct email support with best-effort response.

Security issues — please do not open public GitHub issues for security vulnerabilities. Report them privately to james@jrcsnet.com with a description of the issue and steps to reproduce. You will receive a response within 72 hours.